Common loading issues

If your GenReady report isn't loading or appears stuck, here are the most common causes and solutions.

Report stuck on "Analysing..."

A typical GenReady analysis takes 10–30 seconds. If it's been more than 60 seconds:

1. Check your internet connection — The report loads via your browser, so connectivity issues on your end can prevent it from appearing
2. Try refreshing the page — Sometimes the WebSocket connection drops. A refresh will reconnect and show completed results if the analysis finished server-side
3. Check the URL you submitted — Very large pages (100,000+ words) or extremely slow servers can cause analysis to take longer than usual

Report shows partial results

If some sections of your report are empty or show "N/A":

• Content sections empty — The page likely uses client-side rendering. GenReady analyses raw HTML, so JavaScript-rendered content won't appear in content metrics.
• Structured data section empty — Your page doesn't have any JSON-LD, Open Graph, or meta tag structured data. This is an area to improve, not an error.
• Crawlability section has warnings — These are real findings, not errors. They indicate issues AI crawlers would also encounter.

Report page is blank or shows an error

If the entire report page is blank:

1. Clear your browser cache — Stale cached assets can sometimes cause display issues
2. Try a different browser — Rule out browser-specific issues
3. Disable browser extensions — Ad blockers and privacy extensions can sometimes interfere with report rendering
4. Check the URL — Make sure you're on the correct report URL. Reports have unique IDs; an invalid ID will show a blank page

Previous report not found

If you're trying to access a report you ran previously and it's not loading:

• Reports are stored and accessible via their direct URL. If you've lost the link, you may need to re-run the analysis.
• Bookmarking your report URL immediately after analysis ensures you can always find it later.

Symptom	Likely cause	Solution
Stuck on "Analysing..."	Slow target server or dropped connection	Wait 60s, then refresh
Partial results	CSR site or missing structured data	Not an error — improve your page
Blank page	Cache or extension issue	Clear cache, try incognito
Report not found	Invalid or lost report URL	Re-run the analysis